Frequently Asked Questions

Frequently Asked Questions

Amenity Access

What are the pool hours?
 The pool is open year-round, from 6:00 AM to 10:00 PM.

Where is the pool located?
 8518 Cahill Dr., Austin, TX 78729

Common Area Maintenance & Landscaping

What does the Association maintain, and what am I responsible for?
 Homeowners are responsible for maintaining their backyard, as well as keeping the front door, windows, garage doors, patio doors, and entrance area clean and well maintained.

Architectural Review

Which projects require HOA approval?
 All exterior property modifications require an application and HOA approval.

How do I submit an application, and how long does approval take?
Submit your application using the TownSq architectural review feature. Please include a property survey showing the location of your planned modification and email it to Jamie.Richardson@goodwintx.com. The review process can take up to 30 days.

Governing Documents

Where can I find the governing documents?
Governing documents are available online: Cobblestone Courtyard Homes | TownSq Community App | Association Documents

How do I report common area maintenance issues?
Submit a request via TownSq and include a detailed description and photo if possible.

Compliance

I received a violation notice. Who should I contact?
Contact the Compliance Department at compliance@goodwintx.com. If you do not receive a response, email your community manager at ACOBmanager@goodwintx.com.

How do I report an issue with a neighbor’s home?
Submit a request via TownSq with a photo, the address, and details of the issue. The compliance team will follow up.

Contacts

Who can I reach for help?

How can I reach the Board of Directors?
Submit a request via TownSq.

Financials

How can I check my account balance?
Log in to TownSq or contact Customer Service.

Payment Options:

  1. Mail:
     ACOB – Cobblestone Courtyard Homes
     c/o Goodwin Processing Center
     PO Box 93447
     Las Vegas, NV 89193-3447
  2. Online:
    • TownSq website or mobile app
    • Pay your open balance, set up recurring payments, or make a one-time payment
    • ACH and debit/credit card options available
    • Credit card payments: $1.50 convenience fee + 3.5% of payment amount
    • E-check payments: $1.50 convenience fee
  3. Bank Bill Pay:
     Update payee and address to the PO Box above. Include your account number and association code (ACOB) in the memo.

Can I pay with a credit/debit card?
 Yes, through TownSq (fees apply as above).

What is my property code?
 ACOB

What is the Management ID?
 6587

When is my assessment due?
 Assessments are due monthly.

Why does my account show a negative number?
 A negative number means you have a credit balance.

Who do I contact about a past due assessment?
Customer Service: 855-289-6007 or info@goodwintx.com

How do I set up a payment plan?
Email delinquencies@goodwintx.com.

How do I update or cancel my Western Alliance auto draft?
Update your Western Alliance recurring payments here.

What does my assessment pay for?
 Assessments cover operating expenses such as utilities, road maintenance, landscaping, amenities, insurance, and more.

Where can I find my account number?
 On your billing statement or coupon book. If you need help, contact Customer Service.

Insurance

How do I get a copy of the association’s insurance for my lender?
Contact Customer Service: 855-289-6007 or info@goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information or mailing address?
Contact Customer Service or submit a request through TownSq.

How do I register for TownSq?

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip Code (property address)
  3. Provide your email address and create a password

Having trouble registering for TownSq?
 Contact Customer Service for assistance.

How do I change my TownSq email preferences?
 Log in to TownSq, click your name in the top right, and select “Edit Profile” to update notification preferences.

How do I submit a request in TownSq?
 Log in and click the “Requests” link on the left menu.

Forgot your TownSq password?
Reset your password here.